The Voice of Customer Service PART I

Wednesday, March 12, at 2:00 p.m. Central Time

A 75-minute Webinar hosted by Ragan's Management Resources, featuring Craig Harrison

Program at a glance:

A phone call is the most common point of human contact between your company and the outside world.

It is the fastest way to win—or lose—a customer.

When a customer calls you, the representative who answers the phone IS your company. It has been shown that customer service representatives have a much greater psychological impact on customers and prospects than print ads, radio jingles, or slogans. They provide the first, and sometimes the only opportunity to show that your company—

	Resolves problems quickly and thoroughly
	Builds and strengthens relationships
	Leaves customers and prospects feeling valued and cared for

Unfortunately, most companies don’t give these positive impressions when it comes to customer service over the phone. A 2006 Business Wire study showed that the biggest telephone pet peeves of the American public out of all customer service elements were:

• Automated attendants
  
• Lack of good manners, rudeness, and bad attitude
  
• Being put on hold
  
• Speakerphones

These negative attitudes can ravage your bottom line! According to Opinion Research Corp., 7 out of 10 consumers are less likely to do business with a company after just one bad call center experience. Luckily, the opposite is also true—there is a direct link between good phone support and happy, profitable customers!

This is why Ragan’s Management Resources and Craig Harrison have teamed up to teach you the essentials of great phone service and support. Attend our upcoming two-part Webinar series (see information on PART II) and discover precisely how to manage yourself, your representatives, your callers, your equipment, and the overall process.

PART I looks at voice and

day-to-day performance.

Topics covered in PART I:

Whether your company has an entire call center, one administrative assistant, or just yourself, this Webinar will guarantee that your sales and brand equity increase every time the phone rings.

Space is limited.

Register online by clicking below to reserve your spot!

Online registration for the live Webinar is now closed. To register by phone, please call 312.960.4207 or 800.878.5331.

Order the Webinar CD only

$219

100% Money-Back Guarantee: If you do not feel the Webinar you attended was absolutely beneficial for you and your team, we'll refund your money in full—no questions asked!

Fees: Payment must be received upon registration (VISA, AMEX, MasterCard, and Discover accepted). Your fee includes access via a toll-free call (one dial-in per site per registration), as well as Web-based handouts and live Q&A. If you are calling from outside North America, you may incur long-distance charges or be subject to additional fees.

If someone from your company wants to dial in from a second location, please submit a separate registration and payment for them.

Instructions and handouts: View our F.A.Q. for more information on when you will receive your instructions and handouts.

Cancellation policy: Cancellations will be accepted through 5:00 p.m. Central Time on the Friday preceding the event. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded.