Managing the generations

Wednesday, July 15, at 2:00 p.m. Central Time 3:00 p.m. Eastern; 1:00 p.m. Mountain; Noon Pacific A 75-minute webinar hosted by manageBetter.biz, featuring Amy Glass

About the webinar:

From the newly hired "wonder kid" to the well-established, seasoned veteran, corporate America is experiencing a larger diversity of generations in the workplace than at any other time in our history.

Greater numbers of older employees are seeking to work longer, too, while many organizations also want to bring in younger, fresher talent. The combination of youth and maturity can present unique challenges and unexpected interpersonal dynamics.

This diversity brings with it a new leadership opportunity for training and human resources professionals: successfully bridging the gaps to ensure success at every organizational stage, at any age and experience level.

Learn how to:

• Build a greater awareness of the various generations, their traits, and key motivators
• Identify and describe the impact that defining events have had upon each generation
• Learn the general characteristics displayed by each generation in the workplace
• Recognize and manage common sources of conflict between generations
• Acquire techniques to recruit and retain a multigenerational team
• Learn facilitation techniques to engage each generation at meetings and conferences
• Review several case studies of organizations which have applied knowledge of generational diversity to enhancing recruitment, management, motivation, and customer service.
• And more!

Whether you are a seasoned veteran or new to the work world, you can benefit from this webinar. Whether support staff or manager, any professional can succeed by understanding and communicating better with the various generations, and create stronger and more effective business relationships. Join us on July 15 from 2-3:30 pm Central Time—sign up today!

Can’t attend the webinar on the scheduled date? Order a CD recording of this event. This CD includes all presentation handouts.

About your speaker:

Energizing. That's one word you can use to sum up Amy's distinct approach to training and coaching.

Amy began at BRODY in 1996, and ever since, has successfully led learners with her unique, fast-paced teaching style.

Amy facilitates training programs that focus on presentation and facilitation skills, networking, professional savvy, and managing and engaging multiple generations in the workplace. In her roles as professional speaker and executive coach, she also customizes and designs sessions to personally address client needs.

Amy has worked with many Fortune 500 companies and international trade associations in a variety of industries, including pharmaceutical, biotech, finance, entertainment, education, and technology. She has presented programs internationally in Dubai, Vienna, Ireland, Bermuda and France.

During Amy's tenure at BRODY, she has helped develop courses that have shaped a distinct training style—as Amy puts it, being an "Enter-trainer." Amy incorporates a passionate, dynamic teaching approach using humor, group rapport, multimedia, skill-building exercises, and generally pushing people out of the normal comfort zone.

Amy has presented at many industry events, including American Society for Training and Development in 2006 and 2009. She was featured as an expert in a report about intergenerational training programs on "The Early Show" on CBS. She also co-authored a book about networking skills titled, You Can't Do It Alone: Building Relationships for Career Success (Career Skills Press, 2006).

Amy is a graduate of Boston University, where she earned a degree in Mass Communications. She also studied Organizational Dynamics at The University of Pennsylvania. When she's not coaching professionals, Amy can be found at playgrounds with her husband and two young sons in the Philadelphia suburbs.

Online registration:

Online registration for the live webinar is now closed. To register by phone, please call 312.960.4140 or 800.493.4867.

Note: Because the multimedia CD is a recording of the live event, the CD is delivered approximately 3-5 weeks after the event date.

CD only

$219

100% Money-Back Guarantee: If you do not feel the webinar you attended was absolutely beneficial for you and your team, we’ll refund your money in full—no questions asked!

Fees: Payment must be received upon registration (VISA, AMEX, MasterCard, and Discover accepted). Your fee includes access via a toll-free call (one dial-in per site per registration), as well as Web-based handouts and live Q&A. If you are calling from outside North America, you may incur long-distance charges or be subject to additional fees.

If someone from your company wants to dial in from a second location, please submit a separate registration and payment for them.

Instructions and Handouts: View our FAQ for more information on when you will receive your instructions and handouts.

Cancellation Policy: Cancellations will be accepted through 5:00 p.m. Central Time on the Friday preceding the event. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded.