Confrontation skills:
Control, confidence & composure in the most highly charged situations

Tuesday, July 28, at 2:00 p.m. Central Time 3:00 p.m. Eastern; 1:00 p.m. Mountain; Noon Pacific A 75-minute webinar hosted by manageBetter.biz, featuring Rhonda Scharf

About the webinar:

Learning to confront someone can be done easily and quickly! No more panic, no more holding back from saying what you want to say. Learn professional confrontation skills that will allow you to maintain control, confidence and composure in any workplace situation!

If you are like most people when a situation requires you to say something, you either lash out in anger, or say the wrong thing. Do you ever walk away and say "I wish I had said ...."? Those days are over!

Confrontation skills can be learned, practiced and mastered.


You'll learn how to:

• Say it, what to say, when to say it, all the while being in complete control of yourself
• Keep your confidence high—Don't let them bully you into submission
• Keep your emotions in check: Tips to avoid crying, screaming and blanking out
• Prepare yourself to say what you should say (and take the professional path, not the emotional one)
• Give feedback in stressful situations with ease and tact
• Keep your cool at the same time as confronting someone so you maintain your authority!

Join us on July 28 to learn powerful strategies and techniques for dealing with those confrontations you've been avoiding! Reduce your stress, increase your effectiveness and repair the relationships damaged by the conflict. We'll discuss how to handle the confrontation, things to say, how to say them, all while maintaining your composure and defusing anger for both of you.

Can’t attend the webinar on the scheduled date? Order a CD recording of this event. This CD includes all presentation handouts.

About your speaker:

Rhonda Scharf is a professional speaker, trainer and author. She has spoken to tens of thousands of people in 7 different countries. Rhonda has served as the 2004 Canadian Association of Professional Speakers (CAPS) National President, has served on the Board of the International Federation of Professional Speakers and is named in the 2009 edition of "Who's Who in Professional Speakers" (where she has been listed since 1998).

Rhonda has been earning money from speaking since she was two years old! Her mother used to offer her 25 cents to be quiet for five minutes. Since that time she has figured out how to get clients to pay her to speak and to not be quiet. Her mother and her family still don't understand why.

Rhonda has earned the highest speaking designation in the world, the "Certified Speaking Professional" designation (CSP).

Rhonda is a contributing of four books Communication Strategies that Work, Women Speak Out, Getting Things Done, and the soon to be released Common Sense is NOT Common Practice as well two CDs "How to get things done when you're NOT in charge!" and "Dealing with Difficult People."

Online registration:

Online registration for the live webinar is now closed. To register by phone, please call 312.960.4140 or 800.493.4867.

Note: Because the multimedia CD is a recording of the live event, the CD is delivered approximately 3-5 weeks after the event date.

CD only

$129

100% Money-Back Guarantee: If you do not feel the webinar you attended was absolutely beneficial for you and your team, we’ll refund your money in full—no questions asked!

Fees: Payment must be received upon registration (VISA, AMEX, MasterCard, and Discover accepted). Your fee includes access via a toll-free call (one dial-in per site per registration), as well as Web-based handouts and live Q&A. If you are calling from outside North America, you may incur long-distance charges or be subject to additional fees.

If someone from your company wants to dial in from a second location, please submit a separate registration and payment for them.

Instructions and Handouts: View our FAQ for more information on when you will receive your instructions and handouts.

Cancellation Policy: Cancellations will be accepted through 5:00 p.m. Central Time on the Friday preceding the event. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded.