Troublesome Topics [ 7-12 ] Answers to the most difficult management situations

A 75-minute Webinar hosted by Ragan’s Management Resources, featuring Carol Hacker

This Webinar will cover exactly how to deal with:

• Death in the family • Chronic tardiness or absenteeism • Disruptive home-life issues • Hygiene problems • Inappropriate material on the computer • Dishonesty

Without the right training, these

situations are nerve-racking.

During the course of your career, you’ll come across situations that put your management skills to the test. Chances are you’ve already encountered a few. These “troublesome topics” deal with delicate subject matter and involve high stakes. Saying or doing the wrong thing might alienate an employee, land your company in legal hot water, or even cost you your job!

Ragan’s Management Resources has teamed up with HR expert Carol Hacker to offer a Webinar that covers exactly what you should—and shouldn’t—do in the most problematic management situations. She’ll share stories from more than 25 years in management and HR that will give you a clear roadmap to navigate otherwise treacherous paths.

If you missed Troublesome Topics [ 1-6 ], covering six more difficult situations including gossip, attire, attitude, and others—be sure to purchase the CD-ROM.

Join us and learn the best practices to deal with:

Death in the family
		Appropriate reactions and considerations
		Problems associated with prolonged grieving
		Considerations for the rest of your staff
		How to deal with the death of an employee’s pet

Chronic tardiness or absenteeism
		What must be included in your attendance policy
		What to expect when a new policy is implemented
		How to be consistent in administering your attendance policy
		Appropriate consequences

Disruptive home-life issues
		When to issue a leave of absence or telecommuting solution
		What management behaviors to avoid
		Appropriate ways to show compassion

Hygiene problems
		How to address the problem without being perceived as rude or insulting
		Common mistakes to avoid
		Unanticipated cultural factors to consider
		Possible legal issues involved

Inappropriate material on the computer
		Steps to create an acceptable use policy
		How to strike a balance among ethics, best practices in monitoring, and keeping your employees productive

Dishonesty
		Weeding out dishonesty during the hiring process
		Best practices of internal controls
		Indications of theft

This is knowledge you need before

you find yourself in these situations.

Sign up today!

Register online by clicking below to reserve your spot

If you missed Troublesome Topics [ 1-6 ], covering six more difficult situations including gossip, attire, attitude, and others—be sure to purchase the CD-ROM.

Online registration for the live Webinar is now closed. To register by phone, please call 312.960.4207 or 800.878.5331.

Webinar CD only

$219

100% Money-Back Guarantee: If you do not feel the Webinar you attended was absolutely beneficial for you and your team, we’ll refund your money in full—no questions asked!

Fees: Payment must be received upon registration (VISA, AMEX, MasterCard, and Discover accepted). Your fee includes access via a toll-free call (one dial-in per site per registration), as well as Web-based handouts and live Q&A. If you are calling from outside North America, you may incur long-distance charges or be subject to additional fees.

If someone from your company wants to dial in from a second location, please submit a separate registration and payment for them.

Instructions and Handouts: View our FAQ for more information on when you will receive your instructions and handouts.

Cancellation Policy: Cancellations will be accepted through 5:00 p.m. Central Time on the Friday preceding the event. Registrants who cancel within that time will receive a full refund. Cancellations received after that time will not be refunded.