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Dealing with Difficult People
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Wednesday, September 3rd at 2:00 p.m. Central Time
3:00 p.m. Eastern; 1:00 p.m. Mountain; Noon Pacific
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A 75-minute Webinar
hosted by Ragan Management Resources, featuring Michael
Angelo Caruso
About the Webinar:
Michael will cover the latest behavioral theories:
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- The psychology behind why difficult people tend to aggravate.
- Why assertive techniques work better than aggressive or passive
techniques.
- Examples of "Power Language" and how it can be used to effectively
deal with difficult people.
- Three useful tools for dealing with all difficult people:
personality analysis, brain dominance theory, and the family
- Olympics method.
- The number one secret of active stress-reduction.
- Michael's "Five Cool Ideas for Defusing an Angry Person."
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Is dealing with a problem person the worst part of your day?
Whether they're direct reports, colleagues, or customers
- Difficult people steal your time
- Difficult people zap your energy
- Difficult people create stress
- Difficult people pollute your healthy office environment
Unfortunately, disruptive individuals are often left to cause problems because
most managers are unfamiliar with the proven techniques to stop their bad behavior
and transform them into productive team players.
This live
Web conference will teach you how to deal with the most common problematic
personality types using Michael Caruso's famous animal analogy chart. Michael
established metaphorical animal representations during a speaking tour in Africa
to help explain and remedy the most common problematic character traits.
Join us and learn to manage the 11 most difficult personality types ...
- Micromanagers / Intimidators (Bulls): Bulls have no problem telling
you why they're right and you're wrong . . . all the time. They're arrogant,
domineering, and can even become verbally abusive. Learn what motivates these
people and how to appropriately put them in their place.
- Time-wasters (Pigs): There are pigs in every office. These individuals
devour your time and energy with an insatiable appetite. They constantly ask
for favors but rarely offer to help in return. Left on their own, they'll
fill their day with bathroom breaks, trips to the watercooler, and unproductive
Internet surfing.
- Passive-aggressive snipers (Foxes): Sly foxes love to criticize and
belittle the ideas of others, but only from the shadows. Their "smile in your
face and stab you in the back" behavior is poison to any office environment.
Learn the tactics to help promote honest, open, and constructive criticism
from foxes.
- Gossipers (Hyenas): These people seem to be chained to the watercooler.
Hyenas love to share their opinions and spread rumors about the personal lives
of others. These individuals are often a secret catalyst for stress and infighting
among coworkers, which is why it's important to silence their howls once and
for all.
- Unstable people (Tasmanian Devils / Time Bombs): Sadly, all managers
today should know the methods to predict and deal with emotionally unstable
employees and coworkers. Tasmanian devils might lie dormant for months or
even years, but they can eventually explode with disastrous consequences for
all. Luckily, Tasmanian devils can be defused with the right tactics.
- Know-it-alls (Owls): Owls want you to believe they know more than
Google. They love to give you the right answer—especially when you haven't
asked for it. Although they're often correct, owls can be condescending,
rude, and a chore to work around. Discover how to make their knowledge more
beneficial for everyone.
- Fake know-it-alls (Possums): Possums are people who pretend to be
experts on many subjects, but unlike the owls, they rarely get it right. You
can make these types more effective if you help them stick with what they
know. Join us and learn how.
- Negativists (Rats): Misery loves company, and unfortunately—it's
yours! Rats lurk around the office making sure everyone's glass is half-empty.
Discover how to protect yourself from their bad vibes and even turn them around.
- Pleasers (Puppies): The exact opposite of rats, but equally annoying.
Their only opinions are yours. The puppies' overzealous attempts to be liked
by everyone are transparent and result in them being liked by no one. Find
out how to bring these types down to earth.
- Complainers (Weasels): Weasels will always point out the problem
but never offer the solution. Their never-ending complaints test your patience
and can push you to the edge. Figure out exactly how to turn them around.
- Procrastinators (Sloths): Check their pulse! These individuals move
so slowly that you'd think they were office furniture. Discover how to get
these people going at the speed of your business.
These tools will give you the confidence you need to deal with difficult
people in any situation.
Online registration:
Space is limited. Register now to reserve your spot!
Online registration for the live Webinar is now closed.
To register by phone, please call 312.960.4207 or 800.878.5331.
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$219
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100% Money-Back Guarantee: If you do not feel the Webinar you attended
was absolutely beneficial for you and your team, we’ll refund your money in
full—no questions asked!
Fees: Payment must be received upon registration (VISA, AMEX, MasterCard,
and Discover accepted). Your fee includes access via a toll-free call (one dial-in
per site per registration), as well as Web-based handouts and live Q&A. If you
are calling from outside North America, you may incur long-distance charges
or be subject to additional fees.
If someone from your company wants to dial in from a second location, please
submit a separate registration and payment for them.
Instructions and Handouts: View
our FAQ for more information on when you will receive your instructions
and handouts.
Cancellation Policy: Cancellations will be accepted through 5:00 p.m.
Central Time on the Friday preceding the event. Registrants who cancel within
that time will receive a full refund. Cancellations received after that time
will not be refunded.
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